RETURNS & ORDER HELP
Let’s work through it.
If your item is faulty, damaged or different from what you ordered, contact us so we can help.
Your consumer rights
Our goods carry consumer guarantees under Australian Consumer Law. For a major failure, you can choose a refund or replacement. For a minor problem, we may repair the item within a reasonable time. Other remedies may apply if the problem cannot be resolved.
These rights apply to intimate products, opened products and sale items. A manufacturer’s warranty or this policy does not limit them. Original packaging is not required for a faulty-product claim.
Contact us first
Email admin@pmaagencies.com.au with your order number, item name and a description of the issue. Photos of the item or packaging can help us assess damage; please do not send intimate or personal-use images. Keep your order confirmation or other proof of purchase. We will explain the assessment and return arrangements, including the correct return address.
Where to send returns
If an item needs to be returned, all returns must be sent directly to the relevant supplier at the return address we provide. Contact us first for the correct supplier address, return instructions and any return label or reference. Do not send returns to our Burswood business address.
Return costs and refunds
We reimburse reasonable return costs when a fault is confirmed. Contact us before posting an item so we can arrange the appropriate return method. Refunds are normally returned to the original payment method; processing time varies by payment provider.
Change of mind
We do not accept change-of-mind returns for opened or used intimate and hygiene products. Requests for other unused, unopened items are considered individually and may depend on the supplier’s policy. Clothing must be unworn with original tags intact. Contact us before ordering if return eligibility is important to your choice, and obtain return instructions before sending anything back.
Change-of-mind conditions do not restrict a remedy for a faulty, damaged or incorrectly supplied item.
We are your first point of contact
Please contact our store about your order. We manage your return request and coordinate with the supplier. Returning an item to the supplier does not change our responsibility to provide any remedy you are entitled to under Australian Consumer Law.